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Refund & Cancellation Policy

HomeRefund & Cancellation Policy

Last updated: November 2025

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both customers and our service team:

  • 48+ hours before service: Free cancellation, full refund
  • 24-48 hours before service: 50% cancellation fee applies
  • Less than 24 hours: 100% cancellation fee applies
  • No-shows: Full service charge applies

Refund Policy

We strive to deliver excellent service. If you are not satisfied with our service:

  • Notify us within 24 hours of service completion
  • We will investigate and address your concern
  • If the issue is on our end, we will re-clean at no charge or provide a partial/full refund
  • Refunds are processed within 7-10 business days

AMC Contracts

For Annual Maintenance Contracts, cancellations can be made with a 30-day written notice. Refunds for unused services will be calculated on a pro-rata basis.

How to Request a Refund

To request a refund or cancel a service, please contact us via:

We are committed to resolving any issues promptly and ensuring your satisfaction.